Refund policy

Return and Refund Policy

We want you to be happy with your purchase. Please read our policy carefully before placing an order, as by purchasing from Snapbait you agree to the terms below.

Store credit only — no cash refunds We do not offer cash refunds. If you've received an incorrect product, or you'd like to return an eligible item, we will issue you store credit equal to the value of the returned product(s). Store credit can be used on any future purchase from our store and does not expire.

Return window You have 14 days from the date you receive your order to request a return. Requests made after this period will not be accepted.

Condition of returned items To be eligible for store credit, items must be:

• Unused, unworn, and in the same condition you received them
• In their original, unopened packaging with all tags, labels, and seals intact
• Accompanied by proof of purchase (order number or receipt)

Items that have been used, opened, damaged by the customer, or returned without their original packaging will not be accepted and will be returned to the customer at their expense.

Return shipping Return shipping is the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit back to us. Original shipping costs are non-refundable.

Incorrect or faulty items If you've received an incorrect or faulty item, please contact us at sales@snapbait.com.auwithin 7 days of delivery with your order number and a photo of the item. Once verified, we'll issue store credit for the value of the affected product. In cases where Snapbait has shipped the wrong item, we will cover the return shipping cost.

Non-returnable items The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Custom or personalised products
• Items that have been opened, used, or are missing original packaging

How to start a return Email sales@snapbait.com.au with your order number and the reason for your return. Once approved, we'll send you the return address and instructions. Please do not send items back without first contacting us — unauthorised returns will not be processed.

Processing your store credit Once we receive and inspect your return, we'll notify you of approval. Approved returns will have store credit issued to your account within 5 business days.